Contact Us
Need help with an international eSIM, Bali SIM card, airport collection, tour, or vehicle rental? Our customer support team and trusted service partners are ready to assist before, during, and after your journey.
WhatsApp Support
The fastest way to get help with your order, activation, schedule changes, or urgent travel needs.
+62 877 7556 3532 Chat on WhatsAppEmail Support
Recommended for refunds, supporting documents, detailed complaints, and administrative requests.
cs@esimtravel.id Send Us an EmailHelp Centre
Browse frequently asked questions, product instructions, and our refund and cancellation policy.
esimtravel.id Visit Help CentreSupport and Operating Hours
Customer Assistance
Available 24/7Assistance is available through WhatsApp for urgent connectivity and travel-service issues.
Administrative Office
8:00 AM–5:00 PM WIBRefund reviews, payment verification, booking administration, and formal complaints are generally handled during these hours.
XL Airport Booth
4:00 AM–2:00 AM WITAOpen daily at I Gusti Ngurah Rai International Airport for collection, registration, and activation.
Bali uses WITA and is one hour ahead of Jakarta, which uses WIB.