Welcome to eSIMTravel.id. We operate an online travel platform offering digital connectivity products and travel-related services in Bali, Indonesia. By accessing our website or purchasing any of our products or services, you agree to be bound by these Terms & Conditions. Please read them carefully.
If you have any questions, please contact us:
Email: cs@esimtravel.id
WhatsApp: +6287775563532
1. Product Description
eSIMTravel.id is an online travel platform that provides digital connectivity products and travel-related services for visitors to Bali, Indonesia.
Our services currently include international and local eSIM products. We are also expanding our platform through partnerships with trusted local providers to offer additional travel services, including scooter rentals, car rentals, private tours, airport transfers, and other travel experiences.
- Digital products, such as eSIMs, are delivered electronically via email.
- Physical services are fulfilled by eSIMTravel.id or our verified local partners.
- Product availability may vary depending on destination, supplier availability, and operational conditions.
2. Compatibility & Device Responsibility
- Customers must ensure that their device:
- Supports eSIM technology
- Is carrier-unlocked (not locked to a specific operator)
- eSIMTravel.id is not responsible for:
- Device incompatibility
- Locked devices
- Incorrect installation by the user
- No refund will be provided for compatibility issues
3. Activation & Usage
- eSIM activation may occur:
- Upon first installation, or
- Based on scheduled activation date (depending on the product)
- The validity period:
- Starts from activation date
- Is calculated based on the selected package (e.g. daily usage / total data)
- Some packages are subject to:
- Fair Usage Policy (FUP) (e.g. daily high-speed limit)
4. Delivery
- eSIM QR code will be sent to the customer’s registered email address
- Customers are responsible for:
- Entering the correct email address
- Checking inbox, spam, or junk folder
- eSIMTravel.id is not responsible for:
- Incorrect email input by the customer
- Delayed delivery due to system or third-party issues (though we will assist)
5. Usage Policy
- The service depends on local network providers
- Network quality (speed, coverage, stability) may vary depending on:
- Location
- Device
- Network conditions
- eSIMTravel.id does not guarantee:
- Constant signal availability
- Maximum speed at all times
6. Payment Terms
- All bookings and purchases must be paid in full before the service is confirmed or delivered.
- Prices displayed on eSIMTravel.id are shown in the selected currency and include applicable taxes unless otherwise stated.
- Orders are considered confirmed only after successful payment and receipt of the confirmation email.
- We reserve the right to cancel or decline any order if payment cannot be successfully verified.
7. Refund & Cancellation
- Refunds are only applicable if:
- eSIM has not been installed or activated
- Request is submitted at least 1 day before activation/visit date
- No refund will be issued if:
- eSIM has been used or installed
- Device is not compatible
- Request is made too close to activation date
(Please refer to our Refund Policy for full details)
8. No-show Policy
As eSIM products are delivered digitally, the traditional concept of a no-show does not apply.
- Once an eSIM has been delivered to the customer’s registered email address, the order is considered fulfilled.
- If an eSIM has already been installed or activated, it is no longer eligible for cancellation or refund unless otherwise stated in our Refund Policy.
9. Limitation of Liability
eSIMTravel.id shall not be held liable for:
- Any indirect or consequential damages
- Loss of data, business, or connectivity
- Issues caused by third-party network providers
10. Force Majeure
eSIMTravel.id shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Earthquakes, floods, volcanic eruptions, or extreme weather conditions
- Pandemics or public health emergencies
- Government restrictions or regulatory actions
- War, civil unrest, strikes, or labor disputes
- Internet outages or telecommunications failures
- Failure of third-party mobile network operators
Where reasonably possible, we will make every effort to provide alternative arrangements or appropriate assistance.
11. Support
We provide customer support to assist with:
- Installation guidance
- Activation issues
- Network troubleshooting
Contact us:
Email: cs@esimtravel.id
WhatsApp: +6287775563532
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia. Any disputes arising from the use of our services shall be subject to the jurisdiction of the competent courts of Indonesia.
13. Changes to Terms
eSIMTravel.id reserves the right to update or modify these Terms & Conditions at any time without prior notice.