Welcome to eSIMTravel.id. By purchasing and using our services, you agree to the following terms and conditions. Please read them carefully.
If you have any questions, please contact us:
Email: cs@esimtravel.id
WhatsApp: +6287775563532
1. Product Description
- eSIM is a digital product delivered in the form of a QR code via email
- No physical SIM card will be shipped
- Each QR code can only be used once (one-time installation)
- Once installed, the eSIM cannot be transferred to another device
2. Compatibility & Device Responsibility
- Customers must ensure that their device:
- Supports eSIM technology
- Is carrier-unlocked (not locked to a specific operator)
- eSIMTravel.id is not responsible for:
- Device incompatibility
- Locked devices
- Incorrect installation by the user
- No refund will be provided for compatibility issues
3. Activation & Usage
- eSIM activation may occur:
- Upon first installation, or
- Based on scheduled activation date (depending on the product)
- The validity period:
- Starts from activation date
- Is calculated based on the selected package (e.g. daily usage / total data)
- Some packages are subject to:
- Fair Usage Policy (FUP) (e.g. daily high-speed limit)
4. Delivery
- eSIM QR code will be sent to the customer’s registered email address
- Customers are responsible for:
- Entering the correct email address
- Checking inbox, spam, or junk folder
- eSIMTravel.id is not responsible for:
- Incorrect email input by the customer
- Delayed delivery due to system or third-party issues (though we will assist)
5. Usage Policy
- The service depends on local network providers
- Network quality (speed, coverage, stability) may vary depending on:
- Location
- Device
- Network conditions
- eSIMTravel.id does not guarantee:
- Constant signal availability
- Maximum speed at all times
6. Refund & Cancellation
- Refunds are only applicable if:
- eSIM has not been installed or activated
- Request is submitted at least 1 day before activation/visit date
- No refund will be issued if:
- eSIM has been used or installed
- Device is not compatible
- Request is made too close to activation date
(Please refer to our Refund Policy for full details)
7. Limitation of Liability
eSIMTravel.id shall not be held liable for:
- Any indirect or consequential damages
- Loss of data, business, or connectivity
- Issues caused by third-party network providers
8. Support
We provide customer support to assist with:
- Installation guidance
- Activation issues
- Network troubleshooting
Contact us:
Email: cs@esimtravel.id
WhatsApp: +6287775563532
9. Changes to Terms
eSIMTravel.id reserves the right to update or modify these Terms & Conditions at any time without prior notice.