At eSIMTravel.id, accessible from https://esimtravel.id/, customer satisfaction is our priority. Please read this Refund & Return Policy carefully before making a purchase.
If you have any questions, please contact us at:
Email: cs@esimtravel.id
WhatsApp: +6287775563532
1. Eligibility for Refunds
We offer refunds under the following conditions:
- eSIM has not been activated
Refunds are only applicable if the eSIM QR code has not been installed or activated on any device. - Cancellation request (time-based)
Customers may request a refund at least 1 day before the visit/activation date to receive up to 100% refund.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
- The eSIM has been installed, activated, or used
- Refund request is made less than 1 day before the visit/activation date
- The device is not compatible with eSIM
- The device is carrier-locked (not unlocked)
- The customer fails to check device compatibility before purchase
- Network quality issues (signal strength, speed, coverage) beyond our control
Important:
Customers are responsible for ensuring that:
- Their device supports eSIM
- Their device is unlocked (not restricted to a specific carrier)
No refunds will be issued for incompatibility issues.
For more information about device compatibility, please refer to here.
3. Nature of eSIM Product
- eSIM is a digital product (QR code) delivered via email
- There is no physical SIM card
- Therefore, physical defects do not apply
4. Refund Process
- Refund requests must be submitted via:
- Email: cs@esimtravel.id
- WhatsApp: +6287775563532
- Include:
- Proof of purchase
- Reason for refund request
- Approved refunds will be processed within 2-7 business days
- Refunds will be issued via the original payment method
5. Changes & Support
If you need assistance with installation or activation, please contact our support team before requesting a refund. We are happy to help resolve any issues.