Welcome to eSIMTravel.id (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or use our travel services.
If you have any questions regarding this Privacy Policy, please contact us:
Email: cs@esimtravel.id
WhatsApp: +62 877-7556-3532
1. Information We Collect
Depending on the services you use, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone or WhatsApp number
- Nationality
- Passport information (only when required by local regulations or suppliers)
- Billing information
- Booking information
Payment Information
Payments are processed securely through our third-party payment providers.
We do not store your complete credit card or payment card details on our servers.
Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Language preferences
- Website usage statistics
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process bookings and purchases
- Deliver eSIM products
- Confirm reservations
- Coordinate travel services with our partners
- Provide customer support
- Send booking confirmations and important service updates
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Sharing Your Information
We only share your information when necessary to provide our services.
Your information may be shared with:
- Mobile network operators
- Vehicle rental providers
- Tour operators
- Travel experience providers
- Payment service providers
- Identity verification providers (when required)
- Government authorities where legally required
Each partner only receives the information necessary to deliver the booked service.
4. International Data Transfers
As we serve customers from around the world, your personal information may be processed or transferred outside your country of residence.
Where applicable, we take reasonable measures to ensure that such transfers comply with applicable data protection laws.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze visitor behavior
- Enhance user experience
- Support marketing and advertising activities
You may disable cookies through your browser settings, although certain features of the website may not function properly.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Depending on your country of residence, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your data
To exercise these rights, please contact us using the details below.
8. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure.
9. Third-Party Services
Our website may contain links to third-party websites or integrate services provided by third parties, including:
- Payment gateways
- Mobile network providers
- Tour operators
- Vehicle rental companies
- Travel marketplaces
- Analytics providers
We are not responsible for the privacy practices of third-party websites or services.
10. Children’s Privacy
Our services are not intended for children under the age of 18 without parental or legal guardian supervision.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated Effective Date.
Continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
eSIMTravel.id
Email: cs@esimtravel.id
WhatsApp: +62 877-7556-3532
Website: https://esimtravel.id